Size Exchange Request Window: We want your garments to fit perfectly. If you need to request a size variation, your exchange request must be formally placed within 48 hours of receiving your delivery parcel.
No Refunds Policy: Please note that we do not provide cash, bank, or digital wallet refunds under any circumstances, nor do we offer store credit vouchers or alternative item returns. We are exclusively structured to accommodate size exchanges.
Garment Condition Requirements: To fulfill a size swap, items must return to our space in their original unworn condition. Clothing that shows indicators of washing, deodorant marks, make-up smudges, or fabric wear cannot be processed.
Packaging and Tags: Please keep all pricing tags and brand barcodes safely fixed in place, and return the items tucked securely inside our signature cloth storage bags.
Customized Fits Exclusion: Clothes that undergo custom changes, length adjustments, or personalized fits are uniquely tailored for you and cannot be exchanged.
Clearance/Promotional Items Exclusion: Items adopted from final clearance bins, extreme markdowns, or annual warehouse sample sales are final and cannot be exchanged.
Personal Comfort Accessories Exclusion: For hygiene and personal health safety, specific wellness products—specifically sleep masks, stoles, and protective travel pouches—are final sale and cannot be exchanged.
II. Step-by-Step Size Exchange Process
Filing an Exchange Request:Simply start your request by writing to our care family at `thelazy.hour03@gmail.com` or via text/WhatsApp at `+91 89815 66477` within the mandatory 48-hour window.
Reverse Courier Collection Window: Once approved by our team, we will coordinate a reverse courier dispatch to collect the package from your address within 48 hours.
Free Domestic Reverse Logistics: Domestic reverse courier collections are completed entirely free of charge, with zero reverse shipping fees calculated at your door.
Warehouse Inspection and Processing Timeframe: Once returned parcels safely arrive back at our main center, our quality control desk completes a brief check. Standard size exchanges require a processing buffer of 10 to 15 days to completely settle.
III. Exchange Management
Free First Sizing Exchange Logistics: We treat your size swap with extra care, ensuring the replacement shipment processes with zero additional courier delivery fees.
Gift Card Limitations: Gift cards cannot be returned or redeemed for liquid monetary values.
Out-of-Stock Size Resolutions: If your requested size variation is unavailable, our team will provide a curated selection of alternative styles for you to choose from.